Business rule design & validation

In the course of conducting process discovery, we frequently find that the business rules that guide day-to-day operations are inconsistent across functional areas. The business impact of fuzzy or inconsistent business rules is substantial: internally, workers are required to perform ad hoc workarounds to correct recurring problems, dragging down both efficiency and morale; externally, consumers experience frustrating inconsistencies and shortfalls in the quality of service. We work with leaders and process owners to clarify existing business rules and, where needed, draft and validate new ones. For companies seeking to streamline manual processes, these new business rules provide the basis for better job protocols; for those pursuing automation, they provide the information needed to design the business logic layer within rule-driven applications.